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Resizing & Repairs

At Timothy Carr, we work closely with master jewelers, who can resize and repair almost any ring with precision using state of the art laser welding techniques, resulting in a seamless, invisible, hardwearing finish. We also know it’s not always possible to get the right ring size first time, so we have put some handy information together to help you find the right size for you!

Resizing

Making your perfect ring is important to us, and we understand that finding the perfect size for your ring can be tricky when purchasing online. Feel free to use our ring sizing guide as a tool to help you along the way. Please note that this should only be used as a guide and we recommend that you verify correct sizing before ordering.

How Does It Work?

Please contact us before shipping your jewelry, and we will help to make sure the process is safe and secure. Please plan to send your jewelry back to us in its original box or alternative box so your ring is safe and secure. We will require confirmation of your return address and your order details.

Our resizing service costs $150.00 and includes insured postage to our workshop and back to you. Every resize is different, and the exact cost may vary with ring style, width and metal – we will contact you in advance if the cost will be more for any reason.

We use the laser joining method which will give a flawless finish to the highest standard. The process takes around 10 working days from the day it reaches our workshop and as part of this service, we will re-polish your ring for you to return it to its original shine again!

Resizing down. No metal is removed from the ring during this process. This applies for a difference of 1-2 sizes. More than this might require re-setting the stone(s) or replacing the mount.

Resizing up. We would not stretch the metal during this process, which would compromise the integrity of the band. We would quote for an extra piece of metal, (in addition to the resizing fee) that is added to the band, if necessary.

We offer a complimentary resize on all engagement rings within six (6) weeks from the delivery date.

Considerations

Shoulder set designs are more susceptible to stones becoming loose, as the claws are small and delicate and have a greater chance to loosen slightly over time. This can lead to a stone eventually falling, and designs such as these can become even more vulnerable following a resize.  Please ensure that you take extra care with sizing before ordering a ring with stones set in the shoulders.

Similarly multi-stone rings that have been returned for resizing up or down also carry a risk of stone disturbance, which is very common within the industry and is by no means a reflection on the quality of the product purchased. We take every possible precaution when we resize rings, and every claw will be checked and secured by our master jewelers before it leaves our workshop. However, once it has been altered from the original manufactured size, we cannot predict what may happen to it thereafter, and responsibility then lies with the owner. 

Sizing and Engraving

If you have ordered a ring, but you are not sure that it is the right size, it is best to wait until you know for certain rather than have the engraving done at the time of purchase. You can then send the ring back to us for it to be engraved once you know that you have the correct finger size. This will avoid you having to pay again for the engraving to be redone. Please let us know if there is engraving on the ring that needs to be resized, or a textured finish, as re-engraving or refinishing will incur an extra cost.

Repair

Even with the best of care, jewelry pieces may require professional attention, and if you wear fine jewelry daily, some wear and tear is expected. All repairs will be sent to our workshop for inspection before we can advise whether the cost is covered by us under your warranty.

We offer a full aftercare and maintenance service for existing clients, where all repair and re-finishing workshop services are carried out at our cost. If your Timothy Carr piece requires service, please email us with as much information as you can and include photos from multiple angles. Upon arrival, our workshop team will assess the damage and send follow up information regarding the estimated cost of repair, if relevant, and the time required to complete the repair job.

We cannot accept responsibility for rings that are not originally ordered in the correct size and consequently require resizing. 

Resizing or repairs carried out on an item bought from Timothy Carr must be returned to us in order to keep any guarantee validated. We will not be responsible for the jewelry or any damage/loss of stones if it has been altered by a third party.

If a shoulder set ring needs to be resized by more than the average 1-2 sizes, it may cause disturbance to the setting and the stones. In this case, a new mount maybe required and we will offer you a scrap value for the original setting, offset against the cost of a new mount manufactured in the correct size. This is an exceptional circumstance, and we would avoid this if at all possible.

Full diamond set bands cannot be resized. We recommend a half or three quarter set band, or a good compromise is to leave a small sizing gap at the back of the band. Contact us to request this type of service.

Fallen or loose stones will be replaced if a manufacturing/setting fault is identified within the first 30 days following any alteration/repair carried out by us or within 30 days of purchase.

Timothy Carr does not refund or cover associated delivery costs for repairs.

For complimentary resizing on engagement rings, you are responsible for all the associated delivery costs.

For the Resize Service – you are responsible for the cost of sending your ring to us, the return delivery cost is covered within the service fee.

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