At Timothy Carr, our products are created with the utmost care and expertise, and we stand behind the quality of our pieces. We also understand the concerns that come with purchasing luxury diamond jewelry online. That’s why we want to give you peace of mind with our limited lifetime guarantee on the craftsmanship of our jewelry.
Handcrafted Quality
We believe in the quality and beauty of our products, and we want you to as well. Each piece of jewelry we sell is handcrafted and made to order, so slight irregularities and variations in craftsmanship are unique to each item and should be expected. These characteristics are part of the item’s character and should not be considered a defect.
Limited Lifetime Guarantee – Settings
We stand behind the quality of our jewelry and offer a limited lifetime guarantee on all settings. If you believe your product has a manufacturing defect, send it to us for evaluation. If your product is damaged due to a manufacturing defect, we will repair it at no cost to you. If it’s not repairable, we will remake it at our expense. Please note that any work done on our rings by third-party jewelers voids this guarantee. If we receive the item and find that the damage is not caused by a manufacturing defect, we will notify you and let you know the cost of repair or cost to remake if it’s not repairable prior to completing any work. We guarantee no high markups on repairs and assure you any remake will be at our cost.
This guarantee does not cover any repair or service performed by anyone other than our master jewelers. Wear and tear, physical abuse, theft, loss of center gemstones, and damage caused by improper repair are not covered. Examples of issues not covered by our limited lifetime warranty include:
- thinning of precious metals over time.
- loss of gemstones due to damage or wear and tear.
- discoloration in metal due to exposure to chemicals, make-up, baths, and/or swimming pools.
- ring warping due to improper fit.
- damage caused by negligence, improper care, or accidents.
- natural breakdown of materials over an extended period of time and use.
Limited Lifetime Guarantee – Stones
Our grown diamonds and gemstones are held to the highest standards before leaving the lab. However, should your stone ever chip or break under ordinary circumstances, you’re covered with our Lifetime Guarantee. Simply contact us to return the damaged item along with the original sales receipt to Timothy Carr. We will inspect the damaged stone and, if a replacement is necessary, replace it with one of similar size and quality. This is subject to a $55.00 processing fee plus shipping. If a loose stone is originally purchased, we will gladly set the new stone in your setting for an additional $100.00 plus shipping, if required.
Theft, Loss, and Damage
We do not cover theft, loss, or damage (unless it falls under the Limited Lifetime Guarantee – Settings policy). Most homeowner, renter, and comprehensive auto insurance policies should cover the loss and or damage of your fine jewelry, and we highly recommend it. We are willing to provide you with any necessary paperwork needed in order to cover your jewelry through insurance you already pay for. For loss or theft of your grown diamond or finished good, please consult your insurance agent.
Purchase with Confidence
We want you to feel confident in your purchase from Timothy Carr. That’s why we offer:
- easy 14-day returns and exchanges.
- free fully insured domestic U.S. shipping.
- no hidden fees.
- free presentation ring box.
- free eco-friendly designer gift bag.
- free non-toxic jewelry cleaner and polishing cloth.
- manufacturer guarantee.
- customer support and concierge service.
- custom jewelry design service.
- focus on eco-friendliness, sustainability, and ethical standards.
Feel free to contact us with any questions or concerns.